Our terms and conditions are extremely minimal and are an agreement made between you and our business, upon signing you are confirming that you agree to and have read / understood all what’s stated within. We do not wish to make any fines or charges, they are a last resort, most have been made due to problems in the past we do not want to happen again.
1) Deposit: A deposit of £30 must be paid to firstly hold a unit, then latterly act as a security bond. This will be returned to you when you leave assuming no losses, damages or payment defaults are outstanding when your unit is handed back.
2) Identification: On or before the commencement of the contract please provide a copy of photographic ID, so a driving license if you drive or a passport if not, and one of either a utility / council tax bill or a mortgage statement. ID must be dated within 2 months and match the address on your driving license. There is no alternative to the whole ID process. Your documents will of course be securely stored and not redistributed at all.
3) Security: The security of your goods is your responsibility, we have live monitored and recorded CCTV on the site. A padlock will be provided for the lock box on the container which will carry a £30 ‘at cost’ charge if the lock is not returned upon your leaving. You are welcome and encouraged to use your own padlocks on the arm clasp(s), noting the RHS door always has to open first. Any provided container padlock keys you require in addition, no problem, they are charged at £3 per extra key (as a cutting / admin charge), then of course the same number of keys issued in total must be returned upon leaving.
4) Gates: The gates must be locked on leaving (even if they were open on arrival). Unless you are certain there is someone else. This is especially important in darkness hours. A £20 charge will be made to you if we need attend to close & lock.
5) Insurance: We do not insure your contents within the containers in any way, natural disasters and acts of god will also not be covered unless taking out your own insurance, to which we can only advise upon.
6) Illegal / prohibited goods: We don’t allow the storage of the following, & should we find this be the case you will be asked to immediately remove it and vacate the unit within 7 days: No chemicals, propane tanks, tyres, biological agents, flammable / combustible liquids or gasses, radioactive materials, weapons / ammunition, toxic substances / waste (inc asbestos), anything dead or alive,. No other general goods classed as illegal.
7) Other goods: Any spills left e.g. oil, grease & paint will incur a minimum £30 to maximum £450 charge depending on the area it has effected that will need replacing. If you must store non flammable liquids & garden machinery with oil and residual fuel inside simply make sure it’s in the correct container, all lids are secure and sit on plastic or even a few bin liners. Do not paint, fix, drill or attach anything to the unit. We just want customers to respect the containers as they were new units & must be ‘fresh’ for the following customer, so as found condition is a must.
8) Ownership of goods: With no exceptions you must own or have legal rights to the goods.
9) Entry to unit: You will permit us entry in to your container if we are asked to do so by the emergency services, customs and excise or a court order. We will contact you immediately in if sniffer dog discovers anything via all the details you have provided us.
10) Payment default: After 2 calender days of an invoice not paid in full, they’ll be a fixed £20 fine (so owing from 00:01 on the 4th), added to due hire cost. There will also be an 8% plus current bank of England base rate daily charge until it is paid in full. On the 8th your unit will be secured & will be re-released within 48 hours of payment sent. If by 23:59 on the 13th no owed payment is made, a further £20 late payment fee will be added, to now total the legislated £40 max charge for invoices <£999. Then number(s) will be removed from the gate automation system(s) until all fees are paid. We will then issue you with a 28 day notice ‘TORT procedure’ for interference with goods act 1978 for you or us to remove / dispose of your goods entirely. Until that point your usual hire charges still apply. If late payment invoices are not ultimately settled, a debt collection agency will be enlisted & their charges will be added to the end total. After 3 late payments you will be asked to vacate your unit within 30 days.
11) Unit suitability: It is your obligation to make sure the container is suitable for your needs and goods to be stored.
12) Contract length: The minimum term is 1 month, beyond that bills are 1st monthly, with a 7 day rolling notice period proceeding that (taken as same day before 10am), when given any remainder of the months upfront payment will be refunded.
13) Exiting your unit: On giving us your exit date via call or email an extra charge of £10 a day will be made for each day late we don’t get the keys back after this date, as the unit can not be re-rented until keys are returned. The keys can be put in the white letterbox at the front gates and it’s your responsibility to inform us on ‘check out’ day that the keys have been handed back, worst case by 10am the next day. Then provided there are no issues as listed on this page to deduct we will return your deposit back in full via the bank details you provide us. You must completely empty your unit & if necessary kindly have a sweep out but please no mop / water washing.
14) Payments: We don’t take card or cash payments. Regular invoices will be sent around two days before the 1st of the month, please only pay the amount invoiced & not before. Standing orders form part of the agreement and are required to be set-up for the 1st of the month please, 1 or 2 days earlier is fine. Late payments only cause ill feeling & greater cost to the hirer.
15) Access times: The site is open 6am to 8pm, 7 days a week (365 days a year).